The cash on delivery service provided according to the instructions given by the person ordering the service, via a bank transfer or postal order. The recipient of the shipment is obliged to pay cash. Every shipment with the COD service is covered by additional insurance.
The COD amount is refunded within 5 business days counting from the business day following the shipment delivery (the date of transfer of funds from the DHL bank account or the date of the postal order applies). If the amount is refunded via a postal order, the COD amount is reduced by the equivalent of the postal charge.
The maximum COD amount is PLN 11,000. If, when sending one shipment or many shipments, the total COD amounts from one Sender to one Recipient exceed PLN 6,500, the Recipient of the shipment shall collect it at the DHL Customer Service Point.
Charge: PLN 7 + 1% of the COD value