Additional services - payable

DHL offers a wide range of additional services, such as shipment insurance, delivery on Saturday or Cash on Delivery. Our flexibility gives you the guarantee of additional convenient solutions when using express transport services.

Please remember that not all services are available for every type of shipment.

Shipment insurance

It is possible to provide additional financial protection against the loss or damage of the shipment. It applies to shipments worth less than PLN 100,000.

The charge depends on the declared value of the shipment:

  • up to PLN 50,000 - PLN 3.50
  • between PLN 50,000 and PLN 100,000 - 0.2% of the declared value of the shipment

For the service to apply to shipments worth more than PLN 100,000, you need to make separate arrangements included in the written framework contract between DHL and the Customer. The charge is calculated on an individual basis for every consignment, on the basis of the notification provided to the DHL Customer Service Department - Domestic Shipments.

Cash on delivery (COD) and refund

The amount collected as payment for the goods is sent by bank transfer in accordance with the instruction given by the Requestor of the service.

The shipment's consignee is obliged to pay the collection amount in cash. Each shipment with the COD service is subject to additional insurance.

The collected amount is transferred to sender within 5 business days, counting from the business day following the day of delivery of the shipment (the date of transferring funds from DHL Parcel's bank account).

The maximum collection amount for a shipment is PLN 11,000.

If sending one or more shipments, the total collection amounts from a single sender to a single consignee exceed PLN 6,500 on one occasion, the consignee is obliged to perform the pick-up at a DHL Customer Service.

Charge: PLN 7 + 1% of the collection value

Return of documents (ROD)

Confirmation of the delivery of goods on documents attached outside the parcel and their return to the Sender (up to 5 documents).

Charge: PLN 13

Delivery between 6:00 p.m. and 10:00 p.m.

Service available only for Envelope shipments and shipments containing elements up to 31.5 kg. Detailed information about the range of the service (postcode of the shipment delivery place) is available in DHL24 and DHL eCas applications and in the DHL Customer Service Department - Domestic Shipments.

Pre-delivery Information (PDI)

Contact with the shipment Recipient before its delivery. As part of this service, the Sender may also permit to deliver the shipment to the address indicated by the Recipient, other than the address in the consignment note (within the area of the delivering Terminal).

Charge: PLN 5

Change of shipment address

This can be done upon written instruction provided by the Sender.

Charge: PLN 10 if the changed address is within the delivering DHL Terminal

Charge: 100% of the basic charge if the address is changed between two DHL Terminals

Proof of delivery (POD)

Proof in paper form - a copy of the document signed by the Recipient.

Charge: PLN 8 if the service is ordered while sending the shipment

Charge: PLN 18 + PLN 5 for each subsequent copy of the document if the service is ordered while sending the shipment (it can be provided within up to 1 year after shipment delivery)

For more information about additional services see the price list