Important information

December 21, 2012 (Friday)

Standard working hours

December 22, 2012 (Saturday) Couriers deliver shipments.
Customer Service Department is available till 16:00.

December 23, 2018 (Sunday)

Closed

December 24, 2018 (Monday)

Couriers work till 14:00.
Customer Service Department is available till 15:00.

December 25, 2018 (Tuesday)
December 26, 2018 (Wednesday)

Closed

December 27, 2018 (Thursday)
December 28, 2018 (Friday)

Standard working hours

December 29, 2018 (Saturday) Couriers deliver shipments.
Customer Service Department is available till 16:00.

December 30, 2018 (Sunday)

Closed

December 31, 2018 (Monday)

Couriers work till 14:00.
Customer Service Department is available till 15:00.

January 1, 2019 (Tuesday)

Closed

January 2, 2019 (Wednesday)
January 3, 2019 (Thursday)
January 4, 2019 (Friday)

Standard working hours

January 5, 2019 (Saturday)
January 6, 2019 (Sunday)

Closed

January 7, 2019 (Monday)

Standard working hours

Lately, a wave of e-mail spam has appeared and reached the customers and employees of DHL. We would like to inform you that:

  • these messages do not come from DHL - someone has illegally used the name of our company and our address data
  • you should not open any links in the messages nor any files
    in attachments
    - doing so may activate a computer virus
  • we recommend that you delete any such messages from your e-mail box
  • DHL is not able to stop these e-mails spreading because they do not come from our network.

These fake e-mails take the following form:

  1. In the sender field there is a name associated with DHL. An entry example,
    which has been seen, is e.g. DHL Express, DHL24.
  2. The sender's e-mail address is not registered at the @dhl.com domain, from which we send all our messages to our Polish DHL customers. These fake e-mails are being sent from different addresses of private persons and companies.
  3. A tracking link goes to the site that contains malicious content and software. Please do not click the link!
  4. The e-mail subject suggests the message is about a DHL parcel. Example subject: "Tracking DHL parcel delivery".
  5. Example content of an e-mail:

Spam using the DHL brand

On 07/02/2017 a wave of e-mail spam appeared and reached the customers and employees of DHL. We would like to inform you that:

  • these messages do not come from DHL - someone has illegally used the name of our company and our data - you should not open any links in the messages nor any files in attachments - doing so may activate a computer virus
  • we recommend that you delete such messages from your e-mail box
  • DHL is not able to stop these e-mails spreading because they do not come from the DHL network.

These fake e-mails take the following form:

  1. In the sender field there is a name associated with DHL. An entry example, which has been seen, is e.g. DHL Express, DHL24.
  2. The sender's e-mail address is not registered at the @dhl.com domain, from which we send all our messages to our Polish DHL customers. These fake e-mails are being sent from different addresses of private persons and companies.
  3. A tracking link (URL) goes to the site that contains malicious content and software. Please do not click the link!
  4. The e-mail subject suggests the message is about a DHL parcel. Example subject: "Tracking DHL parcel delivery".
  5. Example content of an e-mail:

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

The DHL name has been used in a series of attempts to deceive online buyers by sending e-mails using the DHL logo and graphics, so as to make them appear legitimate.

In most cases these messages concern the sale of consumer goods via the Internet, while payment is required before delivery of the purchased goods.

We would like to inform you that DHL does not operate in this way. DHL only requests payment for official expenses connected with the freight service provided by DHL.

This information does not cancel the payment obligation for the recipients - they still have to pay the shipping cost, customs, VAT and similar charges on the delivery.

DHL does not accept any liability for unfairly incurred expenses, charges and payments if they result from illegal activity that could be fraudulent.