Instructions for parcels in DHL24, i.e. independent shipment management at DHL Parcel

We encourage you to use your DHL24 Internet account. With this account you can submit the instructions for your parcel shipments at DHL Parcel - free of charge, with no registration or contact with the hotline being necessary:

DHL24 ensures extended functionality for registered users:

  • Access to the report history.
  • Readdressing parcels.
  • Ordering pre-delivery information (PDI).
  • Changing a payer.
  • Changing or cancelling the cash on delivery (COD) service.
  • Complaining about a transfer invoice.

Create an account in DHL24 in 2 simple steps:

  1. Visit DHL24 site and fill in a form.
  2. We will send you the activation link via e-mail - click on it. After activation you can manage your parcels independently!

Frequently asked questions about the instructions for parcels in DHL24:

  • With the consignment note DHL knows the destination of your parcel, services you need and the terms of payment.
  • It defines the conditions of carriage we offer for our services. Read them carefully to find out more about limitations and liability exclusions.
  • You get the proof of shipment with an unique reference number, which enables you to check the route of your parcel on our website.

We recommend that you write down the consignment note reference number. However it is possible to check the parcel status in our domestic parcel tracking application using only the customer number and tab - by consignment note reference number or by order number.

The reference number of the DHL Parcel consignment note for domestic parcels has 11 digits and consists of digits only and starts with 1 (e.g. 12345678901). Please make sure you have entered the correct parcel reference number and try again.

If the situation as specified above occurs, and the parcel has not been delivered due to the fault of DHL, report this fact to the DHL Parcel Customer Service Department.

Use our DHL24 contact form.

In the situation as specified above use our DHL24 contact form.

In response to your report our courier will come to you to compile a shipping damage report.

The damage must be reported within 7 calendar days from the delivery date using our  DHL24 contact form.

+ 48 42 6 345 345

The hotline is available:
Monday - Friday: 07:00 - 20:00
Saturday: 08:00 - 16:00