Frequently asked questions about sending parcels:
What is the volumetric weight?
The volumetric weight of a parcel is its volume. A light, big parcel can take more cargo space than a heavy, small shipment. We calculate the volumetric weight and we compare it to the actual weight of a parcel. We calculate transport costs using the greater weight.
How can I calculate the volumetric weight of my parcel?
In DHL we want to use our cargo space as effectively as possible, so we are able to offer you better prices for our services. This is why we introduced the volumetric weight conversion factor.
The formula to determine volumetric weight is as follows: length x width x height (in cm) divided by 4,000. The result is in kg. We compare the result to the actual weight of the parcel and we use the greater value to set the price. We also encourage our customers to pack their goods more effectively. This will make it possible to reduce the parcel size and thus also the transport costs.
How do I pack a parcel safely?
We recommend that you pack all parcels up to 31.5 kg in a regularly shaped cardboard box, filled with bubble wrap, foam polystyrene or other such filler.
Parcels shipped on a pallet must be thoroughly secured and protected against displacement during transport.
What are maximum dimensions for sending a parcel?
Taking into consideration the volume and size of our trucks, maximum acceptable dimensions are as follows:
- For parcels up to 31.5 kg the sum of sides (length + width + height) cannot exceed 300 cm and the longest side cannot be longer than 200 cm.
- For parcels over 31.5 kg the sum of sides (length + width + height) cannot exceed 600 cm and the longest side cannot be longer than 400 cm.
- For parcels with one of the sides longer than 200 cm, but shorter than 400 cm, the weight cannot exceed 50 kg.
Note: Parcels over 50 kg have to be transported on a pallet.
When will my parcel be delivered?
Parcels up to 31.5 kg will be delivered on the next business day as standard.
Parcels over 31.5 kg are delivered in 2 business days.
Can I get a refund of the costs from DHL if my parcel has not been delivered on time?
How can I report that my parcel is lost or damaged?
How much time have I got to report parcel damage?
Where can I find information on insurance prices?
What is the maximum amount of loss covered in the case of damage in shipment?
The compensation is for the actual amount of damage to the parcel insured, suffered by the aggrieved party.
Where can I find the insurance terms and conditions?
Major provisions of the insurance agreement between DHL Parcel Polska Sp. z o.o. and the insurer are available on request. It is an agreement in the interests of the third party - the owner of the parcel or a person incurring the transport risk who is entitled to receive the compensation. It is the ALL RISK insurance.
Can I insure every parcel?
Can I insure documents?
DHL does not insure envelope shipments containing documents.
What is the duration of insurance cover?
The insurance cover lasts for the time the parcel is under DHL care, no matter how many transport stages it goes through.
What is the repayment term for the COD service?
The COD service ensures repayment to the parcel payer's account within 5 business days.