Enter the waybill reference number and you will always get the very latest information on your parcel.
Check the current status of your shipment!
Frequently asked questions about the parcel status:
When will my parcel be delivered?
What does it mean when I get a message with a request to contact DHL while tracking a parcel?
Such a message occurs when the information we have is insufficient to deliver the parcel (e.g. the destination address is incorrect or some additional information is required for the delivery). In such a case we would ask you to contact our hotline in order to complete the data.
What does it mean when I get a message informing me that my parcel is in a city other than the one indicated in the given address?
We transport parcels throughout the DHL operational network. It is usual in logistics that parcels are not transported directly from the place of shipment to the delivery location, but pass through our sorting centres. They are transit places. A parcel will eventually reach its delivery address in any case.
Can I check my parcel status if I have not got the waybill reference number?
The reference number of the waybill is necessary to check the parcel status. If you have not got the waybill reference number we suggest that you contact the sender.
While checking my parcel status I get the information that I have entered the wrong waybill reference number. Why?
The reference number of the DHL Parcel waybill for domestic parcels has 11 digits and consists of digits only and starts with 1 (e.g. 12345678901). Please make sure you have entered the correct parcel reference number and try again.
Can I make a complaint when the service has passed the deadline?
Yes, you can make a complaint about our service when it has not been completed on time.
DHL is responsible for any loss resulting from the delay in delivery. In the case of DHL PARCEL 9 and DHL PARCEL 12 services, the payer is entitled to compensation amounting 100% of the basic fee. In the case of other transport services the payer is entitled to compensation up to 50% of the basic transport fee according to the price list valid on the day the parcel was sent or the day the agreement with DHL was concluded, providing the delay was longer than one day.
How can I get a refund of costs from DHL when my parcel has not been delivered on time?
How can I report that my parcel is lost or damaged?