Make good use of the attractive location of your business office!
Join DHL Parcel partners and get new customers!
What are the benefits of partnership with DHL Parcel?
commission for parcels sent and collected
at your point.
over 100 new customers per month on average!
connected with joining
|Introducing your point
on the DHL ServicePoint map available
on our website.
|Increased level of trust
of customers due to cooperation with a well-known
The following items are necessary to open a DHL Parcel shipment and collection point:
connected to the Internet
and a printer.
to store the parcels
with DHL and completion of
What does DHL Parcel ensure?
- The online application - it does not require installation, you set the maximum number of parcels to manage in the application.
- Shipping parcels by means of the application.
- Free Advertising Materials - stickers, plates, flags, posters, coin trays and consumables.
- Daily parcel collection.
- Settling the payments on time.
- A dedicated hotline - technical support during cooperation period.
Open a DHL Parcel partner service point in 3 steps:
- Contact DHL Parcel
- We are preparing a contract
- You are absolving an online training and we provide material to you
Frequently asked questions about opening a partner point
What does the reasonable protection of parcels mean?
It means that no third parties have access to the place where you store the parcels. Also, the parcels will not be exposed to any damage.
I want to start cooperation, but I have not got too much free space. Can I specify the maximum number of the parcels that can be stored?
Yes, you can specify the number of parcels.
How many parcels can I get daily on average?
Several parcels per day should be collected from your point on average. The maximum number of parcels that can be stored in your location is established in the cooperation contract and in the parcel management application. Once you reach that number your point stops being active for recipients as a delivery option.
What time does a courier arrive?
The collection hours depend on the location and opening hours of your company. A courier comes once a day. Information on this subject is available online in the parcel management application.
What are required opening hours of a point?
DHL Partner ServicePoints must be open until 17:00 at least. It would be an extra advantage if your point could also open on Saturdays.
Whom should I report an issue to if I need to close my business office, e.g. because of holidays?
You can contact us using the parcel management application or via indicated e-mail address.
What should I do if a customer has not collected his/her parcel in due time?
In this case a request for a courier is generated automatically; then you should pass the parcel to the courier to return.
Should I brand my business office on my own or will I get some kind of support?
Within the scope of our cooperation you will get basic materials for branding your point as well as guidelines and project templates if you want some extra branding.
What are the costs of establishing cooperation?
One of many benefits of joining DHL Parcel ServicePoints network is zero cost in establishing cooperation.
What materials for parcel management will I get from DHL Parcel?
We provide the online application and training materials as well as basic consumables to manage the parcels, for example a measuring tape, tape and transparent pockets for consignment notes.
How can I send a parcel for a customer?
In order to send a parcel for a customer from your DHL Parcel ServicePoint:
- Check if the parcel has appropriate dimensions
- In the parcel management application you fill in the recipient's data
- You print a receipt confirmation
- You charge the shipment fee.
What should I do to hand over a parcel to a customer?
A DHL courier delivers a parcel to your point,
You mark it as accepted in the parcel management application. The customer gets an e-mail/SMS notification with the information that the parcel can be collected from your point.
When the recipient arrives to collect the parcel you enter his/her data (first name, surname, phone number and the PIN code the recipient has to provide).
Open the shipment and collection point
If you own a business office at an attractive location, you are interested in cooperation and want to open a DHL Parcel Partner Service Point, fill in the contact form or send an e-mail message to firstname.lastname@example.org.