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CUSTOMER SERVICE CONSULTANT
First Line

 

CUSTOMER SERVICE CONSULTANT
First Line

 

Customer Service Consultant - First Line
Workplace: Lodz

Are you a communicative and patient person?
Can you understand the customer's situation and find an appropriate solution for him/her?
Join our harmonious and energetic team!

DHL Parcel Polska as an employer

Top Employer 2016

Q1 2017

Best Courier Company 2017

We have an interesting offer for you:


a stable job on the basis of an employment contract,
rich benefits package (among other things: subsidized sport, recreation and vacation leave activities, Christmas bonus, loans for employees); we also take care of our employees' children (gifts on the birth of a child, first grade school packages, special events on Children's day and Christmas time),
concern for your health (life insurance, access to private medical care at preferential rates, free seasonal influenza vaccination),
long service and commitment recognition (rewards and gifts, Employee of the Year, Employee of the Quarter competitions),
support for your career development – in 2016 about 250 people were promoted internally and we have tools for our career progression: 24 own corporate training courses, also employees with the highest potential take part in our Talent Development Programs,
price discounts for employees for our company products/services, access to discount shopping platform.

Your tasks:

  • Handling incoming telephone calls (no sales targets)
  • Accepting orders for courier transport
  • Active promotion of DHL Parcel products and services
  • Informing about DHL Parcel domestic offers and handling all enquiries from customers.

Our expectations:

  • Extensive knowledge of MS Office (especially Word, Excel, Outlook)
  • Strong motivation to broaden your knowledge
  • Communication and team skills
  • Sales skills
  • Good voice, perfect diction
  • Customer-oriented approach
  • Impeccable manners
  • Good command of English would be an additional advantage
  • Able to work Monday to Friday and on one Saturday per month.

DHL Parcel Polska in numbers

20% of employees have been working with us
longer than 10 years

41 departments
6 sorting centres

50 million
parcels a year