CUSTOMER SERVICE CONSULTANT
Customer Service Consultant - First Line
Are you a communicative and patient person?
Can you understand the customer's situation and find an appropriate solution for him/her?
Join our harmonious and energetic team!
DHL Parcel Polska as an employer
Top Employer 2016
Best Courier Company 2017
We have an interesting offer for you:
a stable job on the basis of an employment contract,
|rich benefits package (among other things: subsidized sport, recreation and vacation leave activities, Christmas bonus, loans for employees); we also take care of our employees' children (gifts on the birth of a child, first grade school packages, special events on Children's day and Christmas time),
|concern for your health (life insurance, access to private medical care at preferential rates, free seasonal influenza vaccination),|
|long service and commitment recognition (rewards and gifts, Employee of the Year, Employee of the Quarter competitions),|
|support for your career development – in 2016 about 250 people were promoted internally and we have tools for our career progression: 24 own corporate training courses, also employees with the highest potential take part in our Talent Development Programs,|
|price discounts for employees for our company products/services, access to discount shopping platform.|
- Handling incoming telephone calls (no sales targets)
- Accepting orders for courier transport
- Active promotion of DHL Parcel products and services
- Informing about DHL Parcel domestic offers and handling all enquiries from customers.
- Extensive knowledge of MS Office (especially Word, Excel, Outlook)
- Strong motivation to broaden your knowledge
- Communication and team skills
- Sales skills
- Good voice, perfect diction
- Customer-oriented approach
- Impeccable manners
- Good command of English would be an additional advantage
- Able to work Monday to Friday and on one Saturday per month.
DHL Parcel Polska in numbers
20% of employees have been working with us
longer than 10 years
6 sorting centres
parcels a year